FREQUENTLY ASKED QUESTIONS


Where are your products made?

The majority of our products are made by master craftsmen in the United States. We source raw materials and components locally whenever possible, and do our best to use sustainable materials with a low environmental impact. A small portion of our materials are sourced internationally with the same standards in mind.


Where can I see an item in person?

We have a small showroom at our studio in the Navy Yard, Brooklyn, that displays a rotating product inventory as well as samples of metal, rubber, paint, and upholstery. To schedule a studio visit, please email hi@jumbo.nyc. Many pieces can also be found at select retailers domestically and internationally. Please contact us for specific requests and we'll be happy to direct you to the nearest stocklist.


Are your products made-to-order or do you carry stock?

Our furniture is made-to-order. Lead times for each piece can be found on its product page. We do, however, stock the majority of our tabletop products, which ship in just a few days.


Can furniture pieces be customized?

Since we produce the majority of our products in-house, they can be customized to fit your needs. In general, we're able to modify materials, finishes and sizing. Typically, customization increases pricing by 20–35% depending on the specifications and adds 4 weeks to the listed lead time. If you're interested in placing a custom order, please see our material library for more information about finish options and contact us to request a quote.


I'd like to place an order but the lead time is too long. What can I do?

If the listed lead time doesn't work for your schedule, please contact us before placing an order to discuss timing. We are happy to accommodate requests when we can, and while it is possible to speed up production on a case-by-case basis, this typically requires a rush fee based on the materials required and the timeframe.


Do you ship internationally?

We ship to most countries around the world. If you live outside the United States and are interested in seeing a product in person before you purchase, please contact us for stocklist information. Please see our shipping page for more information about how our products are transported.


Will I be charged sales tax?

All orders require the addition of sales tax if the order is to be delivered to the District of Columbia. Both the product and the shipping charges will be taxed. Sales tax will not be charged for orders that are placed with a valid resale certificate or orders that are shipped to addresses outside of the District of Columbia.


Do you work with interior designers, decorators and architects?

Yes, we do offer a trade program. Please contact us with your business information for more details.


How do I clean and care for my product?

We send a paper copy of care instructions with every order. If this was not included in your order, or if you'd like to know more before purchasing an item, please let us know and we'll be happy to share best practices with you.


What are the quality standards for chrome and paint?


We do our very best to ensure the highest possible quality finishes in our pieces. Not every material surface is the same, however, and scratches, blemishes, chips and pits do occasionally occur during the manufacturing, handling, transportation and polishing processes. We carefully check each piece before it ships to make sure it's up to our standards. We do not use any materials with imperfections that are visible from 6 feet away or farther. Please note that, because of the nature of the spray-rubber process, rubber textures vary and pieces will likely appear different than those shown on our site.


Do you offer custom work or design services?


Occasionally we take on custom work and design projects that are completely unrelated to our furniture and lighting collections. If you're interested in partnering with us for product design or interior design projects, please contact us for more details.



CONTACT

211 Dean Street
Brooklyn, NY 11217
hi@jumbo.nyc


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