are made to order. As a result, returns on
furniture are not accepted, except under special circumstances. If you'd like
to return or exchange an item, please contact us and we will evaluate your
request on a case-by-case basis. Tabletop items can be returned or exchanged
within 14 days of receiving the shipment. Please contact us as soon as possible
to receive a return authorization and make sure to ship the order back to us in
its original packaging with a carrier that provides tracking and insurance. Jumbo
is not responsible for the cost of return shipments. Once the return shipment
has been received, we will issue a credit for the purchase, not including the
original shipping charges.
Can I cancel my order?
orders can be cancelled within 72-hours of payment.
How do you ship?
generally crated and shipped via FedEx Freight or a similar logistics provider.
For orders shipping within New York City, we can offer local delivery using van
and white-glove services. Tabletop items are packed securely in foam-lined
boxes and shipped domestically and internationally via FedEx Ground, FedEx Home
Delivery or FedEx International Economy.
Do you ship internationally?
We ship to most
countries around the world directly from our studio.
Is the price
of packaging or crating included in the price of the product?
Packing is not
included in the price of the product. Instead, it is included in the shipping
price. If you are purchasing an item on our website, the packaging cost will
automatically be included in the provided shipping rate unless it's a large
piece that requires crating and shipping via freight. If applicable, you'll
find more details about crating on each individual product page. If the piece
does require crating and freight transportation and you've already completed your
order, we will contact you shortly with more information about rates and
shipment be trackable and insured?
All Jumbo items
ship fully insured and you will be able to track its status once it leaves our
studio. As soon as the shipment is initiated, we will notify you with the
tracking information. We work with a variety of shipping and logistics
providers and each offers full insurance coverage.
What if my
order is damaged during shipping?
Be sure to
inspect your order immediately upon receipt of the shipment. If you notice any
damages, make note of this on the delivery receipt with your signature and the
signature of the delivery person (if possible). Do not discard any of the
packaging, as that may invalidate an insurance claim. You should then request
that the carrier issue an inspection report. Please also notify Jumbo as
quickly as possible if you receive a damaged shipment with detailed photos and
documentation of the package and product.
Do you offer
installation or storage?
If needed, we
can provide white glove delivery for many cities in the United States. This is an additional cost for this service. We generally do not provide for storage, but
this service can potentially be arranged for on a case-by-case basis.