Do you accept returns or exchanges?

Furniture pieces are made to order.  As a result, returns on furniture are not accepted, except under special circumstances. If you'd like to return or exchange an item, please contact us and we will evaluate your request on a case-by-case basis. Tabletop items can be returned or exchanged within 14 days of receiving the shipment. Please contact us as soon as possible to receive a return authorization and make sure to ship the order back to us in its original packaging with a carrier that provides tracking and insurance. Jumbo is not responsible for the cost of return shipments. Once the return shipment has been received, we will issue a credit for the purchase, not including the original shipping charges.

Can I cancel my order?

Furniture orders can be cancelled within 72-hours of payment.

How do you ship?

Furniture is generally crated and shipped via FedEx Freight or a similar logistics provider. For orders shipping within New York City, we can offer local delivery using van and white-glove services. Tabletop items are packed securely in foam-lined boxes and shipped domestically and internationally via FedEx Ground, FedEx Home Delivery or FedEx International Economy.

Do you ship internationally?

We ship to most countries around the world directly from our studio.

Is the price of packaging or crating included in the price of the product?

Packing is not included in the price of the product. Instead, it is included in the shipping price. If you are purchasing an item on our website, the packaging cost will automatically be included in the provided shipping rate unless it's a large piece that requires crating and shipping via freight. If applicable, you'll find more details about crating on each individual product page. If the piece does require crating and freight transportation and you've already completed your order, we will contact you shortly with more information about rates and scheduling.

Will my shipment be trackable and insured?

All Jumbo items ship fully insured and you will be able to track its status once it leaves our studio. As soon as the shipment is initiated, we will notify you with the tracking information. We work with a variety of shipping and logistics providers and each offers full insurance coverage.

What if my order is damaged during shipping?

Be sure to inspect your order immediately upon receipt of the shipment. If you notice any damages, make note of this on the delivery receipt with your signature and the signature of the delivery person (if possible). Do not discard any of the packaging, as that may invalidate an insurance claim. You should then request that the carrier issue an inspection report. Please also notify Jumbo as quickly as possible if you receive a damaged shipment with detailed photos and documentation of the package and product.

Do you offer installation or storage?

If needed, we can provide white glove delivery for many cities in the United States.  This is an additional cost for this service.  We generally do not provide for storage, but this service can potentially be arranged for on a case-by-case basis.


New Lab
19 Morris Avenue
Brooklyn Navy Yard, Bldg 128
Brooklyn, NY 11205

© 2018-2023 Jumbo llc